Global Customer Care BPO Market 2020 by Company, Regions, Type and Application, Forecast to 2025

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

Scope of the Report:
United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
The global Customer Care BPO market is valued at 55500 million USD in 2019 and is expected to reach 75100 million USD by the end of 2025, growing at a CAGR of 6.2% between 2020 and 2025.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Care BPO.
Europe also play important roles in global market, with market size of xx million USD in 2020 and will be xx million USD in 2025, with a CAGR of xx%.
This report studies the Customer Care BPO market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Care BPO market by product type and applications/end industries.

Market Segment by Companies, this report covers
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
Onshore Outsourcing
Offshore Outsourcing

Market Segment by Applications, can be divided into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

Table of Contents

1 Customer Care BPO Market Overview
1.1 Product Overview and Scope of Customer Care BPO
1.2 Classification of Customer Care BPO by Types
1.2.1 Global Customer Care BPO Revenue Comparison by Types (2020-2025)
1.2.2 Global Customer Care BPO Revenue Market Share by Types in 2019
1.2.3 Onshore Outsourcing
1.2.4 Offshore Outsourcing
1.3 Global Customer Care BPO Market by Application
1.3.1 Global Customer Care BPO Market Size and Market Share Comparison by Applications (2015-2025)
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Global Customer Care BPO Market by Regions
1.4.1 Global Customer Care BPO Market Size (Million USD) Comparison by Regions (2015-2025)
1.4.1 North America (USA, Canada and Mexico) Customer Care BPO Status and Prospect (2015-2025)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Customer Care BPO Status and Prospect (2015-2025)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Care BPO Status and Prospect (2015-2025)
1.4.4 South America (Brazil, Argentina, Colombia) Customer Care BPO Status and Prospect (2015-2025)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Care BPO Status and Prospect (2015-2025)
1.5 Global Market Size of Customer Care BPO (2015-2025)
2 Manufacturers Profiles
2.1 Teleperformance SA
2.1.1 Business Overview
2.1.2 Customer Care BPO Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.2 Convergys
2.2.1 Business Overview
2.2.2 Customer Care BPO Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.3 Arvato
2.3.1 Business Overview
2.3.2 Customer Care BPO Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.4 Sykes Enterprises
2.4.1 Business Overview
2.4.2 Customer Care BPO Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.5 Atento
2.5.1 Business Overview
2.5.2 Customer Care BPO Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.6 TeleTech Holdings
2.6.1 Business Overview
2.6.2 Customer Care BPO Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.7 Serco
2.7.1 Business Overview
2.7.2 Customer Care BPO Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Serco Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.8 Acticall (Sitel)
2.8.1 Business Overview
2.8.2 Customer Care BPO Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.9 Alorica
2.9.1 Business Overview
2.9.2 Customer Care BPO Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.10 Webhelp
2.10.1 Business Overview
2.10.2 Customer Care BPO Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.11 Amdocs
2.11.1 Business Overview
2.11.2 Customer Care BPO Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Amdocs Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.12 Transcom
2.12.1 Business Overview
2.12.2 Customer Care BPO Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Transcom Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.13 Comdata
2.13.1 Business Overview
2.13.2 Customer Care BPO Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Comdata Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.14 West Corporation
2.14.1 Business Overview
2.14.2 Customer Care BPO Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 West Corporation Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.15 Infosys BPM
2.15.1 Business Overview
2.15.2 Customer Care BPO Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 Infosys BPM Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
2.16 StarTek Inc
2.16.1 Business Overview
2.16.2 Customer Care BPO Type and Applications
2.16.2.1 Product A
2.16.2.2 Product B
2.16.3 StarTek Inc Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
3 Global Customer Care BPO Market Competition, by Players
3.1 Global Customer Care BPO Revenue and Share by Players (2015-2020)
3.2 Market Concentration Rate
3.2.1 Top 5 Customer Care BPO Players Market Share
3.2.2 Top 10 Customer Care BPO Players Market Share
3.3 Market Competition Trend
4 Global Customer Care BPO Market Size by Regions
4.1 Global Customer Care BPO Revenue and Market Share by Regions
4.2 North America Customer Care BPO Revenue and Growth Rate (2015-2020)
4.3 Europe Customer Care BPO Revenue and Growth Rate (2015-2020)
4.4 Asia-Pacific Customer Care BPO Revenue and Growth Rate (2015-2020)
4.5 South America Customer Care BPO Revenue and Growth Rate (2015-2020)
4.6 Middle East and Africa Customer Care BPO Revenue and Growth Rate (2015-2020)
5 North America Customer Care BPO Revenue by Countries
5.1 North America Customer Care BPO Revenue by Countries (2015-2020)
5.2 USA Customer Care BPO Revenue and Growth Rate (2015-2020)
5.3 Canada Customer Care BPO Revenue and Growth Rate (2015-2020)
5.4 Mexico Customer Care BPO Revenue and Growth Rate (2015-2020)
6 Europe Customer Care BPO Revenue by Countries
6.1 Europe Customer Care BPO Revenue by Countries (2015-2020)
6.2 Germany Customer Care BPO Revenue and Growth Rate (2015-2020)
6.3 UK Customer Care BPO Revenue and Growth Rate (2015-2020)
6.4 France Customer Care BPO Revenue and Growth Rate (2015-2020)
6.5 Russia Customer Care BPO Revenue and Growth Rate (2015-2020)
6.6 Italy Customer Care BPO Revenue and Growth Rate (2015-2020)
7 Asia-Pacific Customer Care BPO Revenue by Countries
7.1 Asia-Pacific Customer Care BPO Revenue by Countries (2015-2020)
7.2 China Customer Care BPO Revenue and Growth Rate (2015-2020)
7.3 Japan Customer Care BPO Revenue and Growth Rate (2015-2020)
7.4 Korea Customer Care BPO Revenue and Growth Rate (2015-2020)
7.5 India Customer Care BPO Revenue and Growth Rate (2015-2020)
7.6 Southeast Asia Customer Care BPO Revenue and Growth Rate (2015-2020)
8 South America Customer Care BPO Revenue by Countries
8.1 South America Customer Care BPO Revenue by Countries (2015-2020)
8.2 Brazil Customer Care BPO Revenue and Growth Rate (2015-2020)
8.3 Argentina Customer Care BPO Revenue and Growth Rate (2015-2020)
8.4 Colombia Customer Care BPO Revenue and Growth Rate (2015-2020)
9 Middle East and Africa Revenue Customer Care BPO by Countries
9.1 Middle East and Africa Customer Care BPO Revenue by Countries (2015-2020)
9.2 Saudi Arabia Customer Care BPO Revenue and Growth Rate (2015-2020)
9.3 UAE Customer Care BPO Revenue and Growth Rate (2015-2020)
9.4 Egypt Customer Care BPO Revenue and Growth Rate (2015-2020)
9.5 Nigeria Customer Care BPO Revenue and Growth Rate (2015-2020)
9.6 South Africa Customer Care BPO Revenue and Growth Rate (2015-2020)
10 Global Customer Care BPO Market Segment by Type
10.1 Global Customer Care BPO Revenue and Market Share by Type (2015-2020)
10.2 Global Customer Care BPO Market Forecast by Type (2020-2025)
10.3 Onshore Outsourcing Revenue Growth Rate (2015-2025)
10.4 Offshore Outsourcing Revenue Growth Rate (2015-2025)
11 Global Customer Care BPO Market Segment by Application
11.1 Global Customer Care BPO Revenue Market Share by Application (2015-2020)
11.2 Customer Care BPO Market Forecast by Application (2020-2025)
11.3 Telecom & IT Revenue Growth (2015-2020)
11.4 BFSI Revenue Growth (2015-2020)
11.5 Healthcare & Life Sciences Revenue Growth (2015-2020)
11.6 Government & Public Revenue Growth (2015-2020)
11.7 Retail & Consumer Goods Revenue Growth (2015-2020)
11.8 Others Revenue Growth (2015-2020)
12 Global Customer Care BPO Market Size Forecast (2020-2025)
12.1 Global Customer Care BPO Market Size Forecast (2020-2025)
12.2 Global Customer Care BPO Market Forecast by Regions (2020-2025)
12.3 North America Customer Care BPO Revenue Market Forecast (2020-2025)
12.4 Europe Customer Care BPO Revenue Market Forecast (2020-2025)
12.5 Asia-Pacific Customer Care BPO Revenue Market Forecast (2020-2025)
12.6 South America Customer Care BPO Revenue Market Forecast (2020-2025)
12.7 Middle East and Africa Customer Care BPO Revenue Market Forecast (2020-2025)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source

List of Tables and Figures

Figure Customer Care BPO Picture
Table Product Specifications of Customer Care BPO
Table Global Customer Care BPO and Revenue (Million USD) Market Split by Product Type
Figure Global Customer Care BPO Revenue Market Share by Types in 2019
Figure Onshore Outsourcing Picture
Figure Offshore Outsourcing Picture
Table Global Customer Care BPO Revenue (Million USD) by Application (2015-2025)
Figure Customer Care BPO Revenue Market Share by Applications in 2019
Figure Telecom & IT Picture
Figure BFSI Picture
Figure Healthcare & Life Sciences Picture
Figure Government & Public Picture
Figure Retail & Consumer Goods Picture
Figure Others Picture
Table Global Market Customer Care BPO Revenue (Million USD) Comparison by Regions 2015-2025
Figure North America Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2025)
Figure Europe Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2025)
Figure Asia-Pacific Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2025)
Figure South America Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2025)
Figure Middle East and Africa Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2025)
Figure Global Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2025)
Table Teleperformance SA Basic Information, Manufacturing Base and Competitors
Table Teleperformance SA Customer Care BPO Type and Applications
Table Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Convergys Basic Information, Manufacturing Base and Competitors
Table Convergys Customer Care BPO Type and Applications
Table Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Arvato Basic Information, Manufacturing Base and Competitors
Table Arvato Customer Care BPO Type and Applications
Table Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Sykes Enterprises Basic Information, Manufacturing Base and Competitors
Table Sykes Enterprises Customer Care BPO Type and Applications
Table Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Atento Basic Information, Manufacturing Base and Competitors
Table Atento Customer Care BPO Type and Applications
Table Atento Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table TeleTech Holdings Basic Information, Manufacturing Base and Competitors
Table TeleTech Holdings Customer Care BPO Type and Applications
Table TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Serco Basic Information, Manufacturing Base and Competitors
Table Serco Customer Care BPO Type and Applications
Table Serco Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Acticall (Sitel) Basic Information, Manufacturing Base and Competitors
Table Acticall (Sitel) Customer Care BPO Type and Applications
Table Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Alorica Basic Information, Manufacturing Base and Competitors
Table Alorica Customer Care BPO Type and Applications
Table Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Webhelp Basic Information, Manufacturing Base and Competitors
Table Webhelp Customer Care BPO Type and Applications
Table Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Amdocs Basic Information, Manufacturing Base and Competitors
Table Amdocs Customer Care BPO Type and Applications
Table Amdocs Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Transcom Basic Information, Manufacturing Base and Competitors
Table Transcom Customer Care BPO Type and Applications
Table Transcom Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Comdata Basic Information, Manufacturing Base and Competitors
Table Comdata Customer Care BPO Type and Applications
Table Comdata Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table West Corporation Basic Information, Manufacturing Base and Competitors
Table West Corporation Customer Care BPO Type and Applications
Table West Corporation Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Infosys BPM Basic Information, Manufacturing Base and Competitors
Table Infosys BPM Customer Care BPO Type and Applications
Table Infosys BPM Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table StarTek Inc Basic Information, Manufacturing Base and Competitors
Table StarTek Inc Customer Care BPO Type and Applications
Table StarTek Inc Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
Table Global Customer Care BPO Revenue (Million USD) by Players (2015-2020)
Table Global Customer Care BPO Revenue Share by Players (2015-2020)
Figure Global Customer Care BPO Revenue Share by Players in 2017
Figure Global Customer Care BPO Revenue Share by Players in 2019
Figure Global Top 5 Players Customer Care BPO Revenue Market Share in 2019
Figure Global Top 10 Players Customer Care BPO Revenue Market Share in 2019
Figure Global Customer Care BPO Revenue (Million USD) and Growth Rate (%) (2015-2020)
Table Global Customer Care BPO Revenue (Million USD) by Regions (2015-2020)
Table Global Customer Care BPO Revenue Market Share by Regions (2015-2020)
Figure Global Customer Care BPO Revenue Market Share by Regions (2015-2020)
Figure Global Customer Care BPO Revenue Market Share by Regions in 2019
Figure North America Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Europe Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure South America Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa Customer Care BPO Revenue and Growth Rate (2015-2020)
Table North America Customer Care BPO Revenue by Countries (2015-2020)
Table North America Customer Care BPO Revenue Market Share by Countries (2015-2020)
Figure North America Customer Care BPO Revenue Market Share by Countries (2015-2020)
Figure North America Customer Care BPO Revenue Market Share by Countries in 2019
Figure USA Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Canada Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Mexico Customer Care BPO Revenue and Growth Rate (2015-2020)
Table Europe Customer Care BPO Revenue (Million USD) by Countries (2015-2020)
Figure Europe Customer Care BPO Revenue Market Share by Countries (2015-2020)
Figure Europe Customer Care BPO Revenue Market Share by Countries in 2019
Figure Germany Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure UK Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure France Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Russia Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Italy Customer Care BPO Revenue and Growth Rate (2015-2020)
Table Asia-Pacific Customer Care BPO Revenue (Million USD) by Countries (2015-2020)
Figure Asia-Pacific Customer Care BPO Revenue Market Share by Countries (2015-2020)
Figure Asia-Pacific Customer Care BPO Revenue Market Share by Countries in 2019
Figure China Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Japan Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Korea Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure India Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Southeast Asia Customer Care BPO Revenue and Growth Rate (2015-2020)
Table South America Customer Care BPO Revenue by Countries (2015-2020)
Table South America Customer Care BPO Revenue Market Share by Countries (2015-2020)
Figure South America Customer Care BPO Revenue Market Share by Countries (2015-2020)
Figure South America Customer Care BPO Revenue Market Share by Countries in 2019
Figure Brazil Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Argentina Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Colombia Customer Care BPO Revenue and Growth Rate (2015-2020)
Table Middle East and Africa Customer Care BPO Revenue (Million USD) by Countries (2015-2020)
Table Middle East and Africa Customer Care BPO Revenue Market Share by Countries (2015-2020)
Figure Middle East and Africa Customer Care BPO Revenue Market Share by Countries (2015-2020)
Figure Middle East and Africa Customer Care BPO Revenue Market Share by Countries in 2019
Figure Saudi Arabia Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure UAE Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Egypt Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure Nigeria Customer Care BPO Revenue and Growth Rate (2015-2020)
Figure South Africa Customer Care BPO Revenue and Growth Rate (2015-2020)
Table Global Customer Care BPO Revenue (Million USD) by Type (2015-2020)
Table Global Customer Care BPO Revenue Share by Type (2015-2020)
Figure Global Customer Care BPO Revenue Share by Type (2015-2020)
Figure Global Customer Care BPO Revenue Share by Type in 2020
Table Global Customer Care BPO Revenue Forecast by Type (2020-2025)
Figure Global Customer Care BPO Market Share Forecast by Type (2020-2025)
Figure Global Onshore Outsourcing Revenue Growth Rate (2015-2020)
Figure Global Offshore Outsourcing Revenue Growth Rate (2015-2020)
Table Global Customer Care BPO Revenue by Application (2015-2020)
Table Global Customer Care BPO Revenue Share by Application (2015-2020)
Figure Global Customer Care BPO Revenue Share by Application (2015-2020)
Figure Global Customer Care BPO Revenue Share by Application in 2020
Table Global Customer Care BPO Revenue Forecast by Application (2020-2025)
Figure Global Customer Care BPO Market Share Forecast by Application (2020-2025)
Figure Global Telecom & IT Revenue Growth Rate (2015-2020)
Figure Global BFSI Revenue Growth Rate (2015-2020)
Figure Global Healthcare & Life Sciences Revenue Growth Rate (2015-2020)
Figure Global Government & Public Revenue Growth Rate (2015-2020)
Figure Global Retail & Consumer Goods Revenue Growth Rate (2015-2020)
Figure Global Others Revenue Growth Rate (2015-2020)
Figure Global Customer Care BPO Revenue (Million USD) and Growth Rate Forecast (2020-2025)
Table Global Customer Care BPO Revenue (Million USD) Forecast by Regions (2020-2025)
Figure Global Customer Care BPO Revenue Market Share Forecast by Regions (2020-2025)
Figure North America Customer Care BPO Revenue Market Forecast (2020-2025)
Figure Europe Customer Care BPO Revenue Market Forecast (2020-2025)
Figure Asia-Pacific Customer Care BPO Revenue Market Forecast (2020-2025)
Figure South America Customer Care BPO Revenue Market Forecast (2020-2025)
Figure Middle East and Africa Customer Care BPO Revenue Market Forecast (2020-2025)

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